Soul of the Dragoon Missing (Template followed)

Template (PlayStation®3 and PlayStation®4 Version)

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: 05 February 2016 / Approximately 7:00 p.m. EST
Frequency: Occured once but is a continued problem
World name: Cactuar
Character name: Tandokude Vae
Retainer name: Schala / Rala / Meyla
NPC name: N/A
Monster name: N/A
Class/Level: Dragoon/Lancer level 60
Party or solo: Solo
In-game time: Was daytime in game
Area and coordinates: Thanalan / The Goblet / 10X, Y8
Housing: Medium Free Company
Steps:
1. Reported to a GM who suggested checking all available inventories
2. Checked all available inventories to no avail
3. GM said post on the forums

Connection Specs
- Type of internet connection/provider: Ethernet / Cox
- Modem maker/model number: Cisco / E900

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1001A

Information About the Peripherals You Are Using
-Type: Keyboard
-Maker: Dynex
-Model Number: DX-WRK1401