Unable to Annul Previous Marriage

Time: Around 11pm 1/31/2016
Frequency: Always
World name: Balmung
Character name: Aurax'is Tirialu
Retainer Name : None
NPC name: Sanctum Acolyte
Monster name:None
Class/Level: Darkr Knight / 60
Party or solo: Party + Solo
In-game time: Unknown
Area and coordinates: Sanctum of the Twelve, East Shroud
Housing: None
Steps:
1. Went to speak to Sanctum Acolyte
2. Claimed I had to turn in my Ring of Eternal Passion (I had done so a few months ago)
3.Refused to Annul the marriage until I had the Ring.



This is an extremely frustrating issue and I would like to have it sorted out as soon as possible. I annulled my marriage after I switched servers to Gilgamesh and before I switched servers to Balmung. I would like to have this issue fixed as soon as possible please and anything that can be done will be greatly appreciated.