Hotbar and Equip set changes do not persist

I am opening this ticket per support ticket.

Thread Title:
My Hotkeys and equipt sets do not persist after I log out or close the application

ISP:
Time Warner

Type of Internet Connection:
Cable

Internet Connection Speed:
I do not know this. I think i have 10/1 mbts

Date & Time:
Every time I log on or off. Time of day does not make a different

Frequency:
Always


World:
Siren

Character Name:
Elhaym Houten

Retainer Name:
NONE

NPC Name:
NONE

Monster Name:
NONE

Class/Level:
Class and Level of your character when the issue occurred.

Party or Solo:
Does not matter. This is a UI issue.

Race:
Miqo'te F (all charaters

In-Game Time:
Please list the in-game time that the issue occurred.

Area and Coordinates:
Login and log out locations do not matter

Housing:
NONE

Steps:
Detailed steps on how the issue occurred.
1) move the hotkeys or create item set.
2) log out and log back in
3) changes do not persist