Missing characters and gear

I have not played the game since august of last year. I have renewed my account twice since then.....some of my friends left the game from our FC and I didn't know if I wanted to play anymore. Well...my friends came back and I just renewed my monthly sub again. When I logged in I noticed my White Mage was gone (gear as well). My ore and other crafting materials were gone as well. So, what's the chances of getting my account restored. I know it wasn't sold by me and I received no notification that my account was accessed from somewhere else.