Eternal Bond quest will not start

Time: 7:32 EST on 12/31/2015
Frequency: Always
World name: Behemoth
Character name: Shadow Nocturnus
Retainer name: N/A
NPC name: Claribel
Monster name: N/A
Class/Level: 60
Party or solo: Party (2) with partner
In-game time:
Area and coordinates: East Shroud, 17.18
Housing: N/A
Steps:
1. Purchased devotion wristlets for myself and partner. Equipped them on each character and created the two-person party.
2. Went to Claribel, saw the available quest indicator over her head.
3. Talked to Claribel, tells us to see to our preperations and talk to her again. Will not issue the quest to start the process.

I contacted in-game support and they sent an automated message telling me to come here. I'm livid at the moment as I just spent $40 for items that are not working. Please fix this ASAP, or issue me a refund.