Turning in my Zeta - Unable to get a replica

So I woke up this morning very excited to attempt to begin the new relic questline. I turn in my Zeta and begin the quest line. I go to North Shroud to get a replica of the relic only to find that I apparently never finished The Vital Title quest even though I have the Z title on my character right now so I was unable to get a replica.

I ticket the GMs asking them to complete the quest for me so that I can get my replica and this is the response that I received:

"Hello and thank you for contacting us regarding your item restoration request.

We understand that you have turned in a Zeta weapon to complete the quest 'Soul Without Life' before you have completed the quest 'The Vital Title'. We are very sorry for any inconvenience that this may cause you, as we know how important the quest rewards or the ability to purchase a replica of your weapon may be for you.
(cont)

Regrettably, items that have been traded in to progress in a quest are not eligible for restoration under the one-time item Restoration service. We are truly sorry for being unable to provide further assistance with this concern at this time.

While we unfortunately are unable to grant your request, we welcome any feedback... blah blah blah"

I never asked them for the Zeta back, I asked them to allow me to purchase the replica by completing the simple The Vital Title quest for me so that I could purchase a replica of my Zeta. All I failed to do was talk to Gerahlt one more time and this response is basically telling me that I have to do all the work all over again just to get a replica... which I wouldn't need if I got a BRAND NEW VERSION OF THAT SAME WEAPON...

Absolutely ridiculous, if the GMs aren't going to assist me with this I will unsub. Not going to support a company that treats their players like this.

This happened to me and a lot of people in a few of the LS's I am in. I am really upset as there was no hint of that in the patch notes, I had thought it'd be quest/achievement based.

While I am happy to not be alone in this... it is still very unfortunate for all of us as it doesn't relieve our pain. I really hope Square does something about this... they make these systems where you have to make such a huge commitment to obtain these items (which are now nothing more than glamour) then because of potentially a very minor mistake you lose it...

They were my babies.. ;.;