Ps4 client freezing

Time: 7:50am
Frequency: Most of the time
World name: Ragnarok
Character name: Aro Mephista
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Blm 59
Party or solo: party
In-game time: N/A
Area and coordinates: The great gubel library.
Housing:N/A
Steps:
1. Finished the last boss, used the porter to leave
2. Game hangs/Freezes on the loading screen
3. Also happens during teleports to
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider
Wireless / Virgin Media
- Modem maker/model number
virgin Media Superhub

Model Number of the PlayStation®3 You Are Using
- Model Number:

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1003A

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type: Wired USB keyboard.
Ps4 dualshock on charge via the USB cable.