No Reply under Support Desk despite notice to check

Time:4:00 EST
Frequency: continous
World name: Balmug
Character name: W'Tiqu Tia
Retainer name: NA
NPC name: NA
Monster name: NA
Class/Level: NA
Party or solo: NA
In-game time: 10:19 pm
Area and coordinates: NA
Housing: NA
Steps:
1. Got a notice that "Your support desk Query has been answered. TO review the reply, access Recent Replies & Notices located under the Support Desk's Information tag." There is also a blinking envelope and 'Support" nest to the connection symbol above the map.
2. Under said tab there is "No information to display


Here are the links to the previous Bug Repots that this is probably in reference to. http://forum.square-enix.com/ffxiv/t...-off-screen%29

http://forum.square-enix.com/ffxiv/t...reen-%28MAC%29