Retainer disapearing for 2 nd time ;_;

Format on In-Game Bugs Thread
When you create a new thread, please use the following template and try to include as much detail as possible.

Thread Title:
Short outline explaining what sort of issue you are experiencing.
=>Retainer disapearing completely ( 2 nd time experience )

ISP:
Name of ISP you use to connect to the Internet.
=> Globe Tattoo
Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)
=> DSL

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)
=> 768
Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)
16/11/15 around 8am PST
Frequency:
State how frequently the issue occurs. Please select from the following.
Always
Sometimes
Once (Did not reproduce)
Unknown
=> sometimes
World: Tomberry
World where the issue occurred: Sargatanas

Character Name: Bambi Bambina
Which character did the issue occur with?
=> Bambi Bambina

Retainer Name: Dovee
Name of the retainer that is experiencing an issue.
*If none of your retainers are experiencing an issue, then please write "None".

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".
=> 'None'
Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".
=> 'None'
Class/Level:
Class and Level of your character when the issue occurred.
=> LVL 60 / FISHER
Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party".
*If you wrote "Party" please also include the number of members.
=> Solo
Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)
=> Aora
In-Game Time:
Please list the in-game time that the issue occurred.
=> can t reply as when i logged in retainer disapear

Area and Coordinates:
Area and map coordinates where the issue occurred.
=> Limsa ,8.11
Housing:
Housing area, ward, and plot where the issue occurred.
*If the issue is not related to housing, then please write "None".
=>"None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
If you were using macro commands when the issue occurred, please include the details of the command.
In case the error message appeared when the issue occurred, please include what the message said.

=> i would like to add further info but basically i log in game and retainer disapear.
i ve try to contact square support and they told me they could not restore retainer so i have to post a bug report, here s his comment :

[5:18][GM]Gm Zuhyramm >> If we manage to restore your lost retainer, it should be at the same level and with the same items that it was before loss.
[5:18][GM]Gm Zuhyramm >> As I said however, please leave at least one available spot for one retainer, otherwise we won't have enough space to restore your retainers if you already have two.
[5:19][GM]Gm Zuhyramm >> Unfortunately I cannot guarantee that it will work. Please make a bug report as explained earlier and your case will be escalated to the appropriate teams.

thank you for support
Bambi