Launcher continues to crash.
I've tried to download patch 3.1 and started my game as normal in Admin mode, the Launcher Updater ran and downloaded an 18.20MB update for Boot Version 2015.11.05.0000.0001 and proceeded to restart the Launcher. At that point it gave the usual dark background but BLANK Launcher/Login screen and threw a Windows Error message box saying "Final Fantasy XIV has stopped working correctly. Windows will close the program and notify you if a solution is available." My only option available is a Close Window button. I was able to log on Saturday 11/7/15 prior to the patch to update for 3.1. This problem has only started since the implementation of update 3.1 and I have been unable to log into the game.
I have tried running compatability mode for Win XP and Win 7, I already run in Admin mode. I have disabled background programs, media programs, all antivirus programs. I have tried to uninstall and reinstall FIVE times and nothing has worked.
I have since been in contact with SQUARE ENIX Chat support (ref #5538073). I was directed to Uninstall my game, delete my Documents->My Games->FFXIV directory, and run a registry cleaner, restart my PC, and then download the game via website and try again. Doing so has still given the same results.
I have enclosed the Error Log from my Event Viewer. Looking at the event view log shows a faulting path of mshtml.dll.
Log Name: Application
Source: Application Error
Date: 11/13/2015 11:04:40 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Owner-PC
Description:
Faulting application name: ffxivlauncher.exe, version: 1.0.0.0, time stamp: 0x563ac7e6
Faulting module name: mshtml.dll, version: 11.0.9600.17631, time stamp: 0x54b33039
Exception code: 0xc0000005
Fault offset: 0x005e6080
Faulting process id: 0x1488
Faulting application start time: 0x01d11e4622bcad2d
Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe
Faulting module path: C:\Windows\SysWOW64\mshtml.dll
Report Id: 63e8de78-8a39-11e5-8ba9-1078d2cb70bc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-11-13T19:04:40.000000000Z" />
<EventRecordID>42886</EventRecordID>
<Channel>Application</Channel>
<Computer>Owner-PC</Computer>
<Security />
</System>
<EventData>
<Data>ffxivlauncher.exe</Data>
<Data>1.0.0.0</Data>
<Data>563ac7e6</Data>
<Data>mshtml.dll</Data>
<Data>11.0.9600.17631</Data>
<Data>54b33039</Data>
<Data>c0000005</Data>
<Data>005e6080</Data>
<Data>1488</Data>
<Data>01d11e4622bcad2d</Data>
<Data>C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe</Data>
<Data>C:\Windows\SysWOW64\mshtml.dll</Data>
<Data>63e8de78-8a39-11e5-8ba9-1078d2cb70bc</Data>
</EventData>
</Event>