Character Restoration Item Error

Template (PlayStation®3 and PlayStation®4 Version)

Time: 12:20 11-15-2015

Frequency: Always

World name: Brynhildr

Character name: Miralda Nightray

Class/Level: Lvl 50 gladiator / 50 pugilist / 50 culinarian

Solo problem

In-game time: N/A
Area and coordinates: N/A

Steps:
I had requested character restoration be done on my old character, and it was successful. However, upon loading there is a minor problem with the restoration. While most of my gear has returned, there are a few pieces that did not restore.

These are: Artisan Apron, Artisan Mitts, Artisan Culottes, and the Artisan boots

To the best of my memory, they existed on my character prior to deletion, and were fully melded for crafting the 4 star gear at the time.

The restoration appears to have restored the glamoured item and not the item itself (for example, my artisan mitts were glamoured to Boarskin Ringbands of Tremors, and I now see those in my inventory, but not the Artisan Mitts.

I'm not sure if this can be remedied or not, and I understand completely if it's unable to be fixed, but a lot of time and gil went into the set, so I thought I'd see what could be done.

All my other gear was restored perfectly, no issues with anything except my crafting gear.

Full text of Original service email below, before I was refferred to here:
"
Thank you so much for the restoration! It's almost perfect, however I noticed that my crafting gear was not restored, and a few jewelry items are gone as well. Were these items unrecoverable?

I'm missing my Artisan crafting Apron / Mitts / Boots / Pants, however the items restored were the items that they were glamoured as instead. (For example, my artisan mitts were glamoured to Boarskin Ringbands of Tremors, which I see now in my armoury chest.

If these are not restorable, I understand completely, but they were fully melded, so I thought I'd ask if it were possible.


On Nov 8, 2015, at 11:16 PM, Template@Sheet <support_na_ig2@square-enix.com> wrote:


Hello and thank you for contacting the SQUARE ENIX Support Center regarding your request to have a deleted FINAL FANTASY XIV character reactivated.

After reviewing the information you have provided us, we were able to find a restorable data for this particular character.

---------------------------------------------------
Miralda Nightray / Brynhildr / 2015-04-29 22:35
---------------------------------------------------

Therefore, we have reactivated your character. Your character should appear at the character selection screen when you login to FINAL FANTASY XIV.

We thank you for your patience during this character reactivation process and for your continued support of FINAL FANTASY XIV.
SQUARE ENIX Support Center
http://support.na.square-enix.com/
"