Quest Bug/ Can you reset a quest? GM Please help!!

I've been through the ringer here so far over a quest... I was trying to start the lvl 20 storyline quest "Fade To White". I went to the market wards as requested by my NPC Linkpearl, I began the quest, and entered a Cut Scene. After the Cut scene I was supposed to talk to a NPC in an "Instance". While in the "Instance" I checked my
"Journal", after that FFXIV Crashed. Once I logged back in I was no longer in the instance, and I am not able to re enter it. My NPC Linkpearl continues to "hint" to start the quest. Also my journal does NOT have the quest logged in the book. ( I have reported FFXIV crashes due to quest related issues involving the Journal to the support website ) I have also spoken with an In Game GM who has now directed me here... Im running out of places to ask !

He told me that by posting here a GM would reply to me soon, and It could be properly escalated. I really hope so because I would like to continue the story quest.

Greetings Topher!

I would be more then happy to submit this for you, however, I would like to ask that you please give us some additional information on this matter. Please fill out the template below to the best of your ability. While some of the information may seem irrelevant, it is always best to have as much information as possible. Once filled out, we will submit this for review for you!

Thank you for your time and apologies for any inconvenience!

GM Bublex


Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Physical Level:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

Platform: PC
ISP:
Type of Internet Connection: Broadband
Internet Connection Speed: 6MB
Date & Time:
Frequency: Frequently when any quest is active/ Talking with NPC's about quest related information.
Character Name:Topher Lee
Race:Miqo'te
World:Bodhum
Class/Skill Rank:Fisherman 23
Physical Level:
Area and Coordinates: Ul'dah Market Ward
Party or Solo:Solo
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.Entered Cut Scene
2.Checked Journal
3.Game Crash
4.Restart Game
5. Call GM
6. Report on Website
7. Call GM
8. Report Here

Greetings, Topher!
Thank you for taking the time to provide the information that Bublex requested. I have made sure to submit your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on your thread, but I do recommend checking here or here for any details regarding the development team's investigation. Thanks again for your report!