I'd like to recognize and thank GM Meluxgharon. My issue was relatively small and unimportant I'm sure, and yet he still took the time to get in contact with me in a timely manner and investigate my ticket. He was both polite and professional while dealing with me. I would also like to mention that this has been my general experience while dealing with GMs in FFXIV.
Keep up the good work GMs, and thank you GM Meluxgharon!