Eternal Bonding Issue

Time: 4:15 pm, PST, September 18th 2015
Frequency: Once
World name: Hyperion
Character name: P'wabati Dinhe
NPC name: Etoinelle
Monster name: None
Class/Level: 50
Party or solo: Party
In-game time: Unsure
Area and coordinates: East Shroud, 17x 15y
Steps:
1. Attempted to initiate Eternal Bonding Ceremony
2. NPC Etoinelle would not give my partner, Ts'hira Lihzeh, the option to enter the Ivory Chapel
3. Ceremony cancelled after a minute of Ts'hira being unable to accept and continue the ceremony

Did your partner remember to equip their promise bracelet? And have room for the ring that would replace it?