Airship glitch

I cannot access my third airship, Strahl. You can see the other two are fine - I could even view the completed voyage report for the first airship, Celsius. I've reported this bug and it's been weeks - HALP! (included link below of the ingame capture)

https://youtu.be/Pbkdpj2_-hk

I guess I should "fill out the form", sigh...

ISP:
Name of ISP you use to connect to the Internet: Comcast

Type of Internet Connection: DSL

Internet Connection Speed: 165mbps

Date & Time:
Date and time of when the issue occurred: Everyday

Frequency:
State how frequently the issue occurs: Always



Character Name:
Which character did the issue occur with? Dashimus Prime (also my fc member, Darleon Nosta, as well as anyone with permission to handle airships)

Race:
Race of your character when the issue occurred: Hyur M

World:
World where the issue occurred: Tonberry

Class/Level:
Class and Level of your character when the issue occurred: Every class, multiple levels (mostly 60)

Area and Coordinates:
Area and map coordinates where the issue occurred: Company workshop

Party or Solo: Solo

NPC Name: Airship console

Monster Name: None (Airship name is Strahl, 3rd one)

In-Game Time: Every time I try to access it

Steps:
Detailed steps on how the issue occurred: please refer to youtube video demonstrating the glitch >>
https://youtu.be/Pbkdpj2_-hk