Bugged Phial of fantasia

Time: 4:15pm
Frequency: Issue happened once
World name: Jenova
Character name: Rosabella Capps
Class/Level: SCH lvl 53
Party or solo: solo
In-game time: ???
Area and coordinates: none
Steps:
1. took vile out of mail box
2. removed character gear so only small clothing and weapon were equipped.
3. logged out
4. logged into main character screen
5. clicked on character with the character editing creation symbol next to it
6. was then able to click on different races that appeared to the right of my character
7. proceeded to click on the Au'Ru female character
8. nothing happened....
9. clicked again
10. nothing happened
11. the option to select between the 2 different female characters did not pop up. The only option was male/ female Au'Ru
12. looked around the screen for button to proceed to next menu option for characterization.
13. only button to choose from on the whole scree was the check mark at right hand bottom of screen under the race classes.
14. clicked on check mark
15. read my options
16. clicked cancel
17. proceeded to look around the screen some more
18. came up short with no other option but previous check mark
19. clicked on check mark button again
20. this time clicked OK
21. was transported back to main log in screen
22. no option to go back into character creation
23. phial of fantasia was lost!!!! :C


Connection Specs
- Type of internet connection/provider: Time Warner Cable
- Modem maker/model number: uhhh....... I have no clue!!!! (I don't even know where to find this!)

PC Specs
-=-=-=-=- System Information -=-=-=-
I am so stressed! I have no clue how to look this up! Spent an hr with no results! *crys* Q.Q
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name: Acer
Laptop Model Number: Intel inside CORE i5 ..... I think??? I'm not sure!!! Q.Q

Gamepad Manufacturer: none?
Gamepad Model Name: none?
Gamepad Part Number: none?

Browser Information
- Name and version of the browser currently in-use: google chrome
- Internet Explorer Version: ??? google ???


So last Wednesday I purchased a Phial of fantasia. Unfortunately when I logged out in order to make the changes to my character the selection in order to do so did not appear. I then proceeded to click the only check mark on the page and it give me an option to finalize and leave. So I clicked cancel in hopes of looking around the screen again for another option. Once again I did not find one, all I could do was click on the different race factions, but I was not able to go any further into editing them. So I decided to go back to the only check mark on the page. I clicked on the Au'ru female and then I clicked on the check mark and was given the same options as before. This time I clicked okay, and was brought right back to the main login screen and I had lost the phial. has anyone else had this issue?

Since Wednesday I have been bullied by the company and sent back and forth between the forum, Square-Enix account center, and contacting the GM's. No one can help, or seem to refuse to help me saying its "not there problem" or "they can not help what so ever".

I have received a message from the GM's saying, and I quote " As we are unable to verify any loss of this item, we will not be able to process a restoration of The Phile in question. if you feel that you have encountered an error in - game, we apopogize for any interruption to your game play this might have caused. To ensure that this matter is addressed in an accurate, timely manner, please submit a Bug Report by creating a post on our official forums".

The thing is, that the people at Square- Enix had noted that I had recently bought the vile and used it already. Surely someone in game must be able to tell that NO CHANGES WERE MADE to my character after use.

This is just upsetting and confusing. I have been made to feel that the company just does not care in regards to my game play and any issues that have came from the bugg. I feel like I have been used as a door mat by the company. Its hurtful and shameful. I feel like nothing I have done, even by taking the means of the correct steps to solve this problem will lead to fixing the issue at hand. So I am taking a final step in making a post on the forum, not sure how this will help, but whatever, its what I am being asked to do. Hopefully someone can help in the replacement of my phial....