No button response what so ever when starting game.

Time: Started 8/26/2015 - 8/24/2015 central time
Frequency: Every single time I get past the launcher
World name: Don't make it that far to pick a world
Character name: Don't make it that far to pick a character
NPC name: N/A
Monster name: N/A
Class/level: N/A
Party or solo: N/A
Race: N/A
In-game time: Don't even make it in game
Area and coordinates: N/A
Steps:
1.I begin by turning on my PS3 and selecting the game.
2.The launcher starts up and I'm allowed to input my ID and pass word and press launch.
3.The game starts and when it gets to the screen where you need to press "Start" to begin the game every single one of the buttons on my control no longer work when they were just working on the launcher.
4.I have completely uninstalled the game and reinstalled it to my PS3 that has not helped.
5.I called the SE support team and they told me that it is not a problem they can fix as I'm allowed to get through the launcher and not start the game itself so it's a bug with the game and I have to post it here.
6.I post about it here.....

Connection Specs
•Type of internet connection: Comcast
•Modem maker/model number: Motorola/SBG6782-ACH
Model Number of the PlayStation 3 You Are Using:
- Model Number: CECH-4201C

Does the ps3 have the toggle for keyboard/mouse control like the PC version? Might need to check the config options before launching the game (at the start screen).

Alternatively you can use keyboard/mouse if they are connected (or put the controller in mouse mode).