Tanner level 36 quest "Head of the Class" cannot continue due to dialog freeze

Platform: Windows
ISP: RoadRunner
Type of Internet Connection: Cable
Internet Connection Speed: Not sure
Date & Time: 10/6/11, 4:12 AM PST
Frequency: Upon talking to the the NPC Maddeline
Character Name: Aurnia Thymes
Race: Hyur
World: Figaro
Class/Skill Rank: Leatherworker/36
Area and Coordinates: Gridinia, Leatherworker's Guild
Party or Solo: Solo
NPC Name: Maddeline
Monster Name: None
In-Game Time: 14:08

After completing the first few steps of the quest, NPC Maddeline requests Toadskin Jackets to be made. Upon completion of the Jackets, speaking to her freezes the dialog and I'm unable to do anything. I have to force quit the game log back in to be able to do anything in game.

Steps taken:

1. Logged out and logged back in and talked to the NPC.
2. Changed class and then talked to the NPC.

None of the steps above were successful to progress the quest.

*Side note: The ingredients listed (1x Steel Riverts, 2x Toad Leather, and 1x Steel Ingot) to make the Toadskin Jackets is incorrect in the Journal. The notes in Changes Planned for Patch 1.19 lists the correct recipe.

Greetings Aurnia!

I am sorry to hear of your troubles while speaking to Maddeline. I have made sure to submit your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://lodestone.finalfantasyxiv.com/ or http://forum.square-enix.com/ffxiv/f...40-Patch-Notes for any details about the development team's investigation. Thanks again for your report!

GM Bublex