Missing Gordian Spring Drop from A1 - Did not receive item

Time: 10:00-14:00
Frequency: N/A
World name: Cactuar
Character name: QT Melon
NPC name: N/A
Monster name: Oppressor
Class/Level: 60
Party or solo: Party
In-game time: N/A
Area and coordinates: Alexander Normal A1 - Fist of the Father.
Steps:
1. Rolled on Item Gordian Spring
2. Won Roll
3. Item not received into inventory.
4. Checked Duty Finder to see that Item was already received.
5. Searched for Item in Inventories and retainers, not found.
6. Inventory was not full, since additional items were received, from other floors.


Connection Specs
- Type of internet connection/provider - Time Warner Cable
- Modem maker/model number - Motorola Surfboard


- Model Number:

Model Number of the PlayStation®4 You Are Using
- Model Number: N/A