FC recruitment contest reward

Did anyone else have an issue receiving the FC recruitment contest reward - the Mandragora choker.

The rules stated that people had to be FC members at the time of the contest results announcement, but several long time FC members including myself didn't receive the item, yet people who joined last week got one. I'm the FC Master and I made the video as well.

I've tried to contact in game GMs about 6 times with absolutely no response.

Anyone else having the same issue?