Hermes shoes not appearing in new character's inventory

Platform: PC
ISP: BT
Type of Internet Connection: ADSL
Internet Connection Speed: 20Mb Down
Date & Time: 2:29am GMT
Frequency: Always (I assume)
Character Name: Dark Fact
Race: Elezen M
World: Lindblum
Class/Skill Rank: Thaumaturge level 1
Physical Level: N/A
Area and Coordinates: Carline Canopy
Party or Solo: Solo
NPC Name: N/A
Monster Name: N/A
In-Game Time: I don't know
Steps:
1. Create a new character with the Herme's shoes item tied to an account.
2. When the tutorial is finished, open the inventory, you will find the shoes are not there.

You need to be sure your XI accounts are still active. If you didn't reactivate them following the transfer to the SE system back in June or July, you won't be able to get the shoes. That might not be the case here but it's essentially what happened to me.

Greetings, Adol!
Thank you for posting your concerns about your Hermes Shoes. I have made sure to submit all of your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct answer will be posted on this thread, but I do recommend checking here and here for any details regarding the development team's investigation. Thanks again for your report!