moogle cap is gone?

Thread Title:
I made a new toon only to find that the moogle cap did not get mail to me. I check my main toon who DID have it and it is gone too. I put it in my Armoire and it is not there anymore. I was not able to find it on the loadstone but i did find it at xivdb.com (see link below).
http://xivdb.com/?item/2633/Moogle-Cap

ISP:
comcast

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)
cable
Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)
n/a
Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)
6.30ish am pst
Frequency:
State how frequently the issue occurs. Please select from the following.
Unknown


Character Name:
Which character did the issue occur with?
Rasekhment Apollohment on Cactuar and on with the new char I made on server Gilgamesh (same name on both servers).
Race: Lalafell
World: Cactuar and Gilgamesh
World where the issue occurred.
anywhere?
Class/Level: blm/60 - cactuar

Area and Coordinates: anywhere

Party or Solo:
solo
NPC Name:
Armoire and post moogle

Monster Name:
none

In-Game Time:
dont know

Steps:

go to the post moogle after making a new toon or
if you all ready have it, go to where you stored it and check.