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When I finish making a new character and click "start new adventure", a message pops up saying "unable to make character config data". The screen then goes black and the loading icon at the bottom right rotates infinitely. I have to alt+tab out the game and close it. When I log back in, my new character is still there, however the same message pops up when I try to log in with her and it just goes back to character select.
:(
Just to rule it out, are you running as Admin? (right-click the shortcut for the option...if that resolves it you can open the properties for the shortcut and set it as a permanent option)
Otherwise you may need to add exceptions to your security--firewall, antivirus, Windows Defender, other malware defense product you may have.
Yes, I had to actually uninstall and reinstall. For some reason, when I upgraded to W 10, it removed some access from my documents. Weird, but it's working now, thank you for your help!