After reinstalling FF14, i am missing a veteran reward mount

After doing a clean install of my operating system, and then FF14, I realized that I am missing my veteran reward Voidal Resonator mount. I submitted a ticket in game, and was told that I needed to submit this information here. I am only looking to have my mount returned to my account, as there has been nothing done on my part that I would imagine would cause it's lose. All other veteran rewards are intact.
Thanks Very much

Time: Upon logging into game
Frequency: Constant
World name: Mateus
Character name: Lucious Sweetwine
NPC name: None
Monster name: None
Class/Level: N/A
Party or solo: N/A
In-game time: After reinstalling FF14
Area and coordinates: Everywhere
Steps:
I reinstalled my operating system, then reinstalled FF14. Upon entering game, I started setting up my UI and realized that my Voidal Resonator mount is no longer in my mount tab.

Connection Specs
- Type of internet connection/provider: Cable >100Mbps, Cox Communications
- Modem maker/model number:

PC Specs
-=-=-=-=- System Information -=-=-=-=-
OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name THEFORCE
System Manufacturer INTEL_
System Model BGP6710J
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Intel Corp. BGP6710J.86A.2076.2011.0921.2357, 9/21/2011
SMBIOS Version 2.6
Embedded Controller Version 0.00
BIOS Mode Legacy
BaseBoard Manufacturer Intel Corporation
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.17196"
User Name TheForce\THEFORCE\David
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 14.1 GB
Total Virtual Memory 18.9 GB
Available Virtual Memory 16.6 GB
Page File Space 2.88 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Name NVIDIA GeForce GTX 980
PNP Device ID PCI\VEN_10DE&DEV_13C0&SUBSYS_29863842&REV_A1\4&2CE432A0&0&0009
Adapter Type GeForce GTX 980, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 980
Adapter RAM (1,048,576) bytes
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 9.18.13.4752
INF File oem18.inf (Section154 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 2560 x 1440 x 59 hertz
Bits/Pixel 32
Memory Address 0xF2000000-0xF30FFFFF
Memory Address 0xE0000000-0xF7FFFFFF
Memory Address 0xF0000000-0xF1FFFFFF
I/O Port 0x00002000-0x00002FFF
IRQ Channel IRQ 17
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (9.18.13.4752, 9.81 MB (10,284,872 bytes), 2/20/2015 3:18 AM)

Name NVIDIA Miracast Audio
Manufacturer NVIDIA
Status OK
PNP Device ID DISPLAY\NVIDIAVIRTUALAUDIODEVICE\5&AD8C86D&0&UID2902458369
Driver c:\windows\system32\drivers\nvvadarm.sys (1.0.12.0, 38.32 KB (39,240 bytes), 2/20/2015 3:18 AM)

Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_38422986&REV_1001\5&2A1957F5&0&0001
Driver c:\windows\system32\drivers\nvhda64v.sys (1.3.33.0, 191.14 KB (195,728 bytes), 2/20/2015 3:18 AM)

Name High Definition Audio Device
Manufacturer Microsoft
Status OK
PNP Device ID HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_80862007&REV_1003\4&67CCCB8&0&0201
Driver c:\windows\system32\drivers\hdaudio.sys (6.3.9600.16384, 386.50 KB (395,776 bytes), 8/22/2013 7:38 AM)

Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 447.13 GB (480,102,928,384 bytes)
Free Space 319.80 GB (343,378,214,912 bytes)
Volume Name
Volume Serial Number 4FBDF074

Drive D:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 931.51 GB (1,000,202,039,296 bytes)
Free Space 763.24 GB (819,518,513,152 bytes)
Volume Name
Volume Serial Number 504E74B0

Drive E:
Description CD-ROM Disc

Description HID Keyboard Device
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID HID\VID_046D&PID_C232\2&33191FED&0&0000
Number of Function Keys 12
Driver c:\windows\system32\drivers\kbdhid.sys (6.3.9600.17480, 31.50 KB (32,256 bytes), 7/27/2015 8:03 AM)

Description Razer Naga
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID USB\VID_1532&PID_0040&MI_02\7&14E01F17&0&0002
Number of Function Keys 12
Driver c:\windows\system32\drivers\hidusb.sys (6.3.9600.17041, 32.50 KB (33,280 bytes), 7/27/2015 8:24 AM)

Description USB Input Device
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID USB\VID_046D&PID_C22D&MI_00\7&12DF2013&0&0000
Number of Function Keys 12
Driver c:\windows\system32\drivers\hidusb.sys (6.3.9600.17041, 32.50 KB (33,280 bytes), 7/27/2015 8:24 AM)

Description HID Keyboard Device
Name Enhanced (101- or 102-key)
Layout 00000409
PNP Device ID HID\VID_1532&PID_0040&MI_01&COL01\8&2D1A6DED&0&0000
Number of Function Keys 12
Driver c:\windows\system32\drivers\kbdhid.sys (6.3.9600.17480, 31.50 KB (32,256 bytes), 7/27/2015 8:03 AM)

Hardware Type Razer Naga
Number of Buttons 0
Status OK
PNP Device ID USB\VID_1532&PID_0040&MI_00\7&14E01F17&0&0000
Power Management Supported No
Double Click Threshold Not Available
Handedness Not Available
Driver c:\windows\system32\drivers\hidusb.sys (6.3.9600.17041, 32.50 KB (33,280 bytes), 7/27/2015 8:24 AM)

Hardware Type HID-compliant mouse
Number of Buttons 0
Status OK
PNP Device ID HID\VID_046D&PID_C231\2&1DD8BFAF&0&0000
Power Management Supported No
Double Click Threshold Not Available
Handedness Not Available
Driver c:\windows\system32\drivers\mouhid.sys (6.3.9600.17480, 29.50 KB (30,208 bytes), 7/27/2015 8:03 AM)

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