Fantasia potion bug

Hello
Time:Friday, July 24 2015 12:50 AM EST
Frequency:Once
World name:Siren
Character name:Rex Aevum
Race: Hyur (trying to change Au Ra)
NPC name:None
Monster name:None
Class/Level:Level 49
Party or solo: Solo
In-game time:12:50 AM EST
Area and coordinates:Wolf's Den
Steps:
1. Use Fantasia potion
2. Log out
3. Click re-customise charter
4. Choose race -Au Ra from Hyur
5. choose gender - male
6. Choose clan - n/a
7. Look for another customization option
8. Found none other customization options
9. Click next
10. Asked if sure, choose - yes (after making sure that i didn't miss any other options)
11. Expecting customasation options
12. Game proceeds to ask if i want to log in (no customization options given)
13. Contact support
14. They tell me to post in forum

Connection Specs
- Comcast
- motorola
- 105 Mbit/s

PC Specs
-=-=-=-=- System Information -=-=-=-=-
Intel i7 4770k - 4.4 GHz
8gb Ram
2X GTX 970 Gigabyte G1
Windows 8.1
Asus Hero 6 motherboard

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Main issue:I just purchased the DLC Heavensward digital collectors edition and I just used the Fantasia potion, then I proceeded to change my race, gender, etc., I could do it but after I set that up I thought that the customize appearance screen would be next but it just saved my character without me being able to do any more customizing to it, it did not give me the option to customize my appearance in detail, like height, skin color, hair etc. and juts proceeded to ask if i want to log in. So i don't know if there was an error or something else, because when you make a new character the customize screen is right after all those choices, anyway I want to customize my character. So if you could get back to me about what I can do? Maybe let me customize it again or something?! I would really appreciate it, will be waiting for your reply.