Known Issue Occurring after Patch 3.05 (Jul. 23)
We have confirmed that the following issue is occurring as of Patch 3.05.
This issue is being addressed, and we ask for your patience and understanding as we strive to resolve this promptly.
[Known Issue]
・An issue wherein the Idyllshire NPC "Splendors Vendor" can exchange the following items with the "Fieldcraft Items" option:
- Traders' Favor (Azys Lla)
- Matron's Favor (Azys Lla)
※Although these items were not intended for release in Patch 3.05, due to a bug they became available for exchange. Attempting to use these items will have no effect, so we ask that you please do not exchange for these items.
※Assistance for players who have already exchanged for these items will be detailed at a later time.
We deeply apologize for any inconvenience this may cause.
*Updated Jul. 28, 2015 2:40 a.m. (PDT) / 9:40 (GMT)
The above issue has been addressed by the maintenance which occurred from Jul. 27, 2015 11:00 p.m. to Jul. 28, 2015 1:50 a.m. (PDT) / Jul. 28, 2015 6:00 to 8:50 (GMT).
We apologize for any inconvenience this issue may have caused.
Known Issue Occurring after Patch 3.05 (Jul. 23): Follow-up
This is a notice for players who have already traded for “Traders' Favor (Azys Lla)” or “Matron's Favor (Azys Lla)” due to an issue wherein it has become possible to make an exchange for them.
We will be compensating players who have made an exchange for the above items, so please contact us using the in-game support desk with the character that has the item in their inventory.
■How to contact us
・Go to System Menu -> Support & Information -> Support Desk.
・Type “Favor Compensation” in the space below Search FAQs and click on “Search Database”.
・Click “Support Team”.
・Select “In-game” for Question 1.
・Select “Game Master Services” for Question 2.
・Enter “Favor Compensation” as the title.
・Include the following in the body:
- The name of the Favor for which you traded
- The date and time that the exchange was made
*If you already used the Favor for which you traded, please let us know that as well.
・Click “Finish”.
・Click “Send”.
We deeply apologize for any inconvenience this may cause.