Consistent crashing out of nowhere
hello, everyone. So today I encountered the rather frustrating issue of constant crashes. A lot of people have been posting threads about it being the DX11 client, but I have had no issues until today.
I had just hit 50 and was on my way to Camp Dragonhead for my Machinist Job quest, during the loading screen the game gave me an 'APPCRASH' error, like the one posted below.
Quote:
Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxiv_dx11.exe
Application Version: 1.0.0.0
Application Timestamp: 55a68eb2
Fault Module Name: ffxiv_dx11.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 55a68eb2
Exception Code: c0000005
Exception Offset: 0000000000da9911
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 8618
Additional Information 2: 861882a8f805e33c2d4f5c4997076401
Additional Information 3: 633f
Additional Information 4: 633fcd2be6e99b4fb6b8d320ca387328
upon rebooting the game and attempting to log in, the game gave me the same error. Other characters worked just fine, but not my main.
I cleared all of the character's folders in case of corrupt files, nothing. I did a repair and full reinstall of the game, it worked for a bit. I was able to complete my quest; awesome! Teleport back to Foundation, crash. Can't log in again. At one point I got in for a moment, typed a frustrated message to my LS (who found my anger hilarious), took three steps aaand... crash.
Now I can't seem to get in at all.
I have scanned all of my drives for errors, all of which came back clean. Despite that I did try to run the game on every drive to no avail.
Here is my full system information provided by the launcher:
Quote:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Mr Binary\Documents
FINAL FANTASY XIV - A Realm Reborn G:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
SYSTEM_CPU Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS Ver: FOR_715.rom vFOR7.15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 12245.398MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 24488.996MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 99.219GB SYSTEM_FREEDISC_SPACE 9.746GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.015GB SYSTEM_FREEDISC_SPACE 386.511GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 12.472GB SYSTEM_FREEDISC_SPACE 1.505GB
SYSTEM_STORAGE G:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 411.278GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY6
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1680 x 1050 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5330
SYSTEM_GRAPHICS_DRIVER_DATE 17/06/2015 2:10:27 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY7
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.5330
SYSTEM_GRAPHICS_DRIVER_DATE 17/06/2015 2:10:27 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {558D3FA3-D62A-498C-8C1C-887781479842}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 20/11/2010 8:23:47 PM
SYSTEM_SOUND NS-24E340A13-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {609556CD-1400-450B-947B-4DE784C5FB0D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0003
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 17/06/2015 2:10:27 AM
SYSTEM_SOUND Speakers (Yeti Stereo Microphone)
SYSTEM_SOUND_DEVICE_ID {94D5C804-D647-4179-AC96-A8C55A6D8736}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 20/11/2010 8:23:47 PM
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {B914E1C6-2545-4A4C-AC25-C06AE73266DC}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 02/07/2014 9:49:08 PM
SYSTEM_SOUND S24C350-C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C28D6303-7198-4D9C-AF55-E6B6D70508A2}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0003
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 17/06/2015 2:10:27 AM
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {C6802DD6-C36B-4775-AED8-6A4CAA9C10B3}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 20/11/2010 8:23:47 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D37EF30-4AA8-11E4-8002444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D3900A0-4AA8-11E4-8003444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D3900A0-4AA8-11E4-8004444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D3927B0-4AA8-11E4-8005444553540000}
SYSTEM_INPUT_NAME Razer BlackWidow Ultimate
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D3927B0-4AA8-11E4-8006444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4D394EC0-4AA8-11E4-8007444553540000}
SYSTEM_INPUT_NAME Yeti Stereo Microphone
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
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FFXIVLauncher
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-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Google\Drive\googledrivesync.exe 00001324
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 0000150C
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00001E70
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C:\Program Files (x86)\Skype\Phone\Skype.exe 000010E8
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D:\Steam\bin\steamwebhelper.exe 0000115C
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