incorrect saved model used on fantasia use

Time: 5pm est 7-9-15
Frequency:once
World name:Balmung
Character name: Briggette Kildaran
NPC name:none
Monster name:none
Class/Level:60/pld
Party or solo:n/a
In-game time:n/a
Area and coordinates: character creator
Steps:
1.Bought fantasia, changed char to saved model 4 (miqote female)
2.verifed miqote female, saved entered game
3. on entering game was lalafell female (saved slot 7)

Connection Specs
- Type of internet connection/provider:broadband, Verizon Fios
- Modem maker/model number: N/A

PC Specs
-=-=-=-=- System Information -=-=-=-=-
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7693
BIOS: BIOS Date: 07/16/13 09:19:14 Ver: 04.06.05
Processor: AMD FX(tm)-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
Memory: 12288MB RAM
Available OS Memory: 12238MB RAM
Page File: 5071MB used, 19401MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:n/a
Laptop Model Number:n/a

Gamepad Manufacturer:n/a
Gamepad Model Name:n/a
Gamepad Part Number:n/a

Browser Information
- Name and version of the browser currently in-use: Chrome
- Internet Explorer Version: