No refund for Mac version?

Like many others, on Friday afternoon I received an email from Square Enix containing a link to the state of the FFXIV Mac client. I debated requesting the refund over the weekend and on Monday, I decided to submit the form. After clicking the link and logging into my account, I entered my email and my order number (I purchased the Mac version from the Square Enix Online Store) and was confronted with the following message ("The form has exceeded the entry period and has now expired"):

http://i.imgur.com/ddRvqEPl.jpg

The error message appeared in different stages of submitting the form (the form is actually comprised from 3 different screens), but I could never successfully submit it.
After trying multiple browsers, systems and networks without success, I opened a ticket on Tuesday and called support on Wednesday.

I spent 45 minutes waiting on the line before I got disconnected, called back and waited another 55 minutes until I was finally able to talk to a person. The representative named David (employee id: 13390) was the most rude and unhelpful person I have had the pleasure of speaking with (and I've spoken to many Time Warner Cable representatives before).

David refused to offer an alternative to submitting the form and insisted the problem was on my side. His solution was for me to go to yet another friend (I've already tried a different network, including my cellular network, as I communicated to him multiple times) and try submitting the form again. He was not interested in checking if the refund form is still available (he insisted that it was) or offer an alternate route of submitting a request for a refund. When I asked to speak to someone else, he put me on a short hold and came back saying that there was no one available to talk to me. A call back at a later time was also not possible according to him. I ended up the call and tried again at yet another location (using a co-worker's computer at his house) with no success.

While I appreciate the gesture made by Square Enix offering the refund, interacting with their customer support (this was my first time) left a bitter taste in my mouth. If I could donate the refund in order for them to hire better trained support personnel, I would rather do that...