Issue with Calamity Salvager

Okay so I used a fantasia to turn my alt from a male to a female and then I went to the salvager to exchange my seasonal items to the other gender. But there was no option to exchange the yukata, the drawers, and the clogs from the last bombard festival.
So I opened a ticket with support and was told to give the names of the items I had and what they were to be exchanged for. So I did that.

Name of Item(s) for Incorrect Gender: lord's yukata (blue), lord's yukata (green), lord's yukata (grey), lord's drawers (black), lord's drawers (white), lord's drawers (gold), lord's clogs
Name of Item(s) Desired: lady's yukata (blue), lady's yukata (red), lady's yukata (black), lady's knickers (black), lady's knickers (white), lady's knickers (gold), lady's clogs.

"We understand that you are inquiring about exchanging your Black Summer gear and we are more than happy to assist you with your request, as we understand that character appearance is important for a positive gaming experience. As of July 8, 2014, with the 2.3 patch, players can now exchange their seasonal gear at the Calamity Salvager NPC in-game. The Calamity Salvager can be located in each starter city. This new service will allow players to exchange various items that are crucial for continued success and enjoyment in the game."

Then I get this in response.
"We understand you may be having some difficulties and we are glad you reached out to us for assistance. We have reviewed the details you have provided and we have determined that your concern can be best handled by our Support Center team."

But that's what YOU ARE.. why.. ugh. BUT THAT'S WHAT I WAS RESPONDING TO. ugh. help please.