Items only sent to some characters on account

Time: N/A
Frequency: Continious
World name:Behemoth
Character name:Lilla Uhu
NPC name: N/A
Monster name: N/A
Class/Level:Scholar 50
Party or solo: Solo
In-game time:
Area and coordinates: N/A
Steps:
1. Recieved silver feathers on just two out of three characters. Not got any on Lilla Uhu.
2. Phoned Square Enix support, were told to contact in-game support
3. Followed steps in game, did not work.
3. Told by in-game support to create bug report here.


Connection Specs
- Broadband, BT Internet
- Modem: NETGEAR N300

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1116A

Information About the Peripherals You Are Using
-Type:controller
-Maker: sony