will not awaken zodiac weapon, cut scene stops...

ISP:
Morris Broad Band

Type of Internet Connection:
Cable

Internet Connection Speed:
10Mbit

Date & Time:
6-29-2015 8pm EST

Frequency:
Always


Character Name:
Buck Wyld

Race:
Race of your character when the issue occurred.
Hyur M,

World:
Coeurl

Class/Level:
Black Mage lvl 54
Area and Coordinates: Hystermill north shroud 29-19

Party or Solo:
Solo

NPC Name: Jalzahn


Monster Name: None

In-Game Time: all the time


Steps:
When trying to Awaken my Zodiac to a Zeta I hand over the Lilith Rod to Jalzahn hit the "Enhance" button and the cut scene starts
and runs to about the second scene where they are all looking at the forge and it just fades out and returns to the game and my Lilith Rod is
back in my Armory Chest. I have tried restarting the game but it will still do the same thing. If it matters this will be my second Zeta weapon.
Any and all help will be appreciated.

I have submitted a ticket 5108166 but was told to post it here

Mike