Missing Fantasia Potion

I have buyed FINAL FANTASY XIV: Heavensward Collector´s Edition (PC Download) But dident get the Fantasia potion as it said in the Heavensward Collector´s Edition.

- Exclusive In-Game Flying Griffin Mount OK

- Dark Knight Cecil-themed Baron Helm OK

- Summon a clockwork rendition of Kain Highwind OK

- Fantasia potion NO!

This mysterious potion grants you a single opportunity to edit your character's appearance.

Any idea why i dident got Fantasia Potion in mail with the rest of the stuff Square Enix? Please give me what i have payed for.

Greetings from Settlikk