Cannot access Heavensward anymore - please help!

I signed up for early access and got my code which I used on PSN and everything worked out great. On release day I got my physical preordered PS4 copy but now that early access is over I cannot access Heavensward anymore, only ARR. Looking at the Mog station my license is for ARR only.

I found the statement below on the support center but I havent seen, and still can't find, any on-screen instructions on how to make the changes reflect on the Mog Station. Please help me.

"Disc Version: After registering the product code to your SEN Account via the PlayStation®Network, you will need to assign the entitlement to your service account by starting up FINAL FANTASY XIV and following the on-screen instructions before it will reflect on the Mog Station"

The code you first entered was for early access only. Now that it has ended, you need to enter the code inside your physical Heavensward pack. You'll find a white piece of paper with the headline "Installation guide" and a 12 digit code at the bottom. Go to PSN and enter that code - that will give you permanent acces to Heavensward. :)

Thanks! I'm an idiot....

I preordered at gamestop and I only got the early access code on the receipt, anyone else have this problem?

So far, FFXIV is the only game that made me enter 3 codes to play an expansion

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Originally Posted by Chihaya

So far, FFXIV is the only game that made me enter 3 codes to play an expansion

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3? what is the third?

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Originally Posted by Balipu

3? what is the third?

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Preorder physical edition gave me one code to get my EA code, then the final code for the actual expansion. So 3 codes (one just registered that I could receive my EA code).

@Chihaya: This is because of the nature of the PS3/PS4. They wanted to make sure everyone the preordered (no matter the platform) got early access and the easiest way to do that is to make the EA code separate from the actual game code. (This is just theorizing)

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Originally Posted by DragonFlyy

Preorder physical edition gave me one code to get my EA code, then the final code for the actual expansion. So 3 codes (one just registered that I could receive my EA code).

@Chihaya: This is because of the nature of the PS3/PS4. They wanted to make sure everyone the preordered (no matter the platform) got early access and the easiest way to do that is to make the EA code separate from the actual game code. (This is just theorizing)

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One code is for Early Access yes.

Logically the reason for this was to allow all "versions" (eg Steam, Windows, PS4) to be able to do Early Access without having the actual License shipped out, and those who only purchased the game without Early Access wouldn't have access, as the "game keys" are effectively the same for Eearly Access and Release.

Basically its a logistics issue. You need to keep track of all the license keys, but not the Early Access keys. Just like Beta access. Once Beta/Early Access is over, you just scrub those from the system.

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Originally Posted by Donuts

I preordered at gamestop and I only got the early access code on the receipt, anyone else have this problem?

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Physical or digital?

Physical = check your game box
Digital = check your emails