Terrible Customer Service (A different person)

On day one of Pre-Orders for Heavensward, I purchased a Collector's Edition (PS3) and did not realize it was the PS3 version until it actually arrived on June 24th. I realized I had only a few days left to get this resolved, so I E-Mailed support as suggested. As of right now, I have received no response and time is running out. I opted to contact someone in-game to see if I could get any immediate assistance.

I have gamed since 1999 (EverQuest Era) and the in-game support standard in the last 15 years has been that a GM at least talk to you after waiting HOURS for someone to help you. THIS IS THE INDUSTRY STANDARD, LOOK AT OTHER MMO'S! This is not much to ask for a monthly subscription game.

This is where I became upset. I was given a cut and paste response to contact your support via E-Mail which I already did (and stated that I already did) --- I asked to talk to someone personally TWICE and the ticket just got marked closed with the same cut and paste answer.

Thanks Square. I will now be returning my $130-something dollar purchase and moving to the $60 purchase due to how this situation was handled. I would have gladly kept the useless PS3 hard copy of the game if the code would simply be converted to a PC version --- But due to no one even speaking to me and making an attempt to fix the situation, now you get half the money from me.

Voting with my wallet, because that's the only way to communicate with companies.