Hi. Problem that support refused to solve for me regarding paid Code. Please respond.

Hi. 1st, congrats on the objectively best expansion of all time.
Now on to my problem, that paints your service in a bad light.

A few months ago, I bought the Limited Edition of FINAL FANTASY XIV 1.0 alongside a code for the "Garlond Goggles" in-game item.
I successfully redeemed it.

The "Garlond Goggles" were half the reason I bought this.
The other half, was the "Onion Knight Helm" in-game item.

I have European version of game and all codes are European too.
Thing is, "Onion Knight Helm" Code says that it's already registered when trying to be used.'
That's not possible, I scratched it myself.

I used chat support, and Agent Francesca decided that they cannot do anything about it, even thought the codes STILL work, and asked for my code. She then decided that it was used on another Account on Septmeber 22nd 2010.
She then rudely disconnected.

How can I get my code? FINAL FANTASY XIV 1.0 was released on 30th September 2010.

Please help, someone. Some of us are huge fans and could NOT be there for 1.0, so please, let us use what we paid.

Thanks in advance.


(Also, I would like some closure on the long awaited VITA version of Eorzea Libra).


EDIT:

Also, I am trying to buy a 25th Anniversary FINAL FANTASY Box, that contains the "Moogle Earrings", which are still valid, are still Japan exclusive, and are still Region Locked to Japan.
Bayohne had confirmed that they will convert all Moogle Earrings codes on the Account's approppriate Region right here on Lodestone, but the support rep told me that they suspended that service.

What is going on? How can this be justified?

Am I ever going to get an answer?

I'm not sure what else you could do than to go to ebay and buy a onion helment for like 7 dollars or so. .-.

I don't think you understood my post.
I have bought the Limited Edition already. Also, the Codes are Region Locked and I am on a European Service Account, and no one is selling European Onion Knight Helms.

You never specified where you bought this box, was that intentional? Because I don't think they're really responsible for giving you a free item if you bought a box from someone who already used the code to get the item in question.

Quote:

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Originally Posted by ihatevnecks

You never specified where you bought this box, was that intentional? Because I don't think they're really responsible for giving you a free item if you bought a box from someone who already used the code to get the item in question.

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"I scratched the leaflet that had the code myself."

Perhaps they had expiry dates?

EA was released much sooner than that, I want to say it was the 23rd if my memory serves. So that code was used the day before early release came out.

Quote:

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Originally Posted by Nadirah

Perhaps they had expiry dates?

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No, because:

1) It says "Code already registered", when if a code is expired it will say another message. (confirmed from support). Also Support confirmed these don't expire.

2) A friend bought one too, and he used it after me and worked.

Quote:

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Originally Posted by Nghthawk

EA was released much sooner than that, I want to say it was the 23rd if my memory serves. So that code was used the day before early release came out.

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Still, before original release, and by someone that had access to the factory/printing process, since I scratched it myself. It wasn't scratched. It's a factory mistake.