Missing Fantasia?

Hello, I am posting here after submitting 3 in-game tickets and following their replies.

I was originally guided to Item Recovery (and may again will be) but here goes.

I had placed my Phial of Fantasia with my retainer around the last time I logged on before the Heavensward update, that was around June 1st. I hadn't logged on until yesterday, and one of the first things I wanted to do in Heavensward was change to an Au Ra with my Phial of Fantasia that I received for the 30 days subbed. When I looked through my retainer I saw that in the place that I had the Fantasia there was a blank square instead. I did not use the Phial myself and I did not sell it or lose it at a specific date or time so that's why I was unable to provide one for Item Restore. I have a feeling this glitch may have coincided with the myriad Heavensward updates so please investigate this and see if more Player's items have gone missing in a similar manner!

I understand that one week is the typical grace period for item restoration and I placed the Phial with my Retainer more than three weeks ago, but since Heavensward only launched yesterday I would appreciate any leniency in this manner.

Thanks,
Lettuce