Issues relating to a character restore due to a compromised then deleted account.

My account was compromised and deleted, it recently had a system data restore, which restored it to a point from over year ago even though I have played continually since then. This has caused a host of issues that make the game unplayable. An example, the job quests are completed and can’t be repeated but I don’t have the soul crystals you receive from them anymore so I can’t become a bard/monk/etc.
I called Support Center Team (the ff14 account support guys) and they said they couldn’t help me because they don’t have access to those functions, but that the in-game GM’s could do it. So I was told to contact them and request a ‘character restore’ to May 1, 2015. (The last time I accessed my account before it was compromised)
So I contacted the GM’s and they responded that it is handled by the Support Center Team, but Support Center Team is who sent me to the GM’s in the first place. Since they both say they are unable to help and point me to each other, I don’t know how to resolve this problem. I did a search for this issue on the KB, but nothing comes up that has anything to do with a ‘character restore’ and it’s the same with the ff14 forums.
So my question is, who do I need to contact that is able to perform a “character restore”? Thanks in advance for any help you can provide.