Cannot play on PS4 - Digital Bundle from Playstation Store
I had an ARR account on PC only from a long time ago when the game first launched.
On 6/20/15 I purchased a product on the PS4 from the Playstation Store called:
Final Fantasy XIV Online
It apparently contains both ARR and Heavensward Expansion in one. I have an order number in an email from the Playstation Network. My bank account was charged. Here is the only email I got related to this purchase and it was on 6/20/15:
SONY
Pre-order Purchase Confirmation
Dear Steve,
Thank you for your PlayStation(R)Store pre-order purchase.
A receipt of your pre-order purchase is below. Be sure to keep it in a safe place for future reference.
Order Number: 8950385950
Online ID: Decimation570
Date Purchased 06/20/2015 @ 12:17 PM
Details
Price $59.99
FINAL FANTASY® XIV Online (Pre-Order)
Expected Playable Date: 06/22/2015 @ 09:00 PM
Subtotal: $59.99
Tax: $0.00 Current Wallet Amount*: $0.00
*This wallet amount is current as of the date and time of this transaction. Total: $59.99
Now... it is past Heavensward Launch time. I have not gotten any email with any kind of registration code or anything. I have everything fully downloaded and installed on the PS4.
When I run FFXIV on my PS4, I'm able to select "I currently possess a Square Enix account", I can then login (SE ID = sg570), and then I get this message:
"No valid service account is available to play FINAL FANTASY XIV. In order to play FINAL FANTASY XIV, you must first purchase the digital download from the PlayStation Store or register a product code."
I DID PURCHASE IT.
I confirmed in my Playstation Account Settings that I have a SERVICE of FINAL FANTASY XIV: A Real Reborn, and when I select that, I see the following:
FINAL FANTASY XIV: ARR and Heavensward Pre-Order
FINAL FANTASY XIV: A Real Reborn Free Trial
FINAL FANTASY XIV: ARR and Heavensward Playing Entitlement
FINAL FANTASY XIV: Heavensward Early Access
I do NOT have an "O" listed under PS4 in my Square Account Settings - probably because I never got a code to register anywhere.
I see now that this "Final Fantasy XIV Online" product is "Not available for purchase" as of now.
I understand that I was unable to just play ARR with this purchase until Heavensward fully unlocked because this was a Bundled game... but that time has passed and I still cannot play what I paid $60 for.
Your attention is much appreciated. Thanks!