Suggestions-- Error 2002

To whom it may concern,

I typically play FFXIV when I get home from work in the evening. I have a normal job and a pretty basic request of being able to type my credentials in less than 25 times in a row-- which is annoying, considering I have a One-Time Password enabled on my account.

I've weathered several patches and upgrades when an influx of users has made logging in impossible (Particularly error 2002). It seems datacenters are hit at different times based on where these users are located.

Now call me a cynic if you must, but knowing that this expansion soon to be released has been almost as well hyped as the 2.0 release of ARR, why hasn't this issue truly been addressed in the nearly two years? The most common servers are on the same datacenters-- wouldn't jumbling the overloaded servers between the Datacenters alleviate the stress? Else, it may be time for the servers be split.

Going through multiple games, It's not all that uncommon--especially in games where long queues and/or server stability have been a problem in the past. With having the world transfer service available for users to reconnect with their friends.

=======The Typical Synopsis=======
1.Attempt to log in first at approximately 6:15PM CST.
2.Error 2002 upon launch of client for roughly an hour.
3.Got into queue, Twenty minutes elapsed and queue number did not change, followed by Error 2002.
4.Repeat step 3 for another 3-4 logins

From what I am told they don't care about big numbers. They only care about 'retention'. So you get the flood of players coming in. A lot has been paid in preorders etc, you have EA and then launch. Servers get flooded, people get frustrated and eventually people unsub in frustration or wait it out. The numbers even out and SE is happy cause they got steady income again.

Now look at Blizzard. They are the opposite. They want the numbers and when WoD launched they were surprised. Yet they kept in communication and eventually offered compensation for their failure of an expansion launch. Sadly though Blizzard still lost 3 mill subs a few months after WoD anyways.

Did SE see that and just decided to shrug it off thinking it wouldn't matter to them? Who knows? Right now they are silent other than "hey the servers are going to be congested" and so far that's ALL they have said. They are not addressing the manner. They have decided to remain silent. Come launch they probably will continue to remain silent. Early access is just a prelude of the crap we're going to get. Look at all the threads. There is no way they are unaware of what is going on. They just choose not to speak to the players about it.

I mean, it only took 2 of my 4 hour playtime window to get to the queue, bet I'll be there all night.

Money is nice and all, but limiting the income because people give up and shrug off SQEX games as a waste of money and time is another. It's just bad for business and looks poorly on SQEX support.

Considering I am subscribed for the next 4 months before my next six month renewal, it's really making this player reconsidering all the extra cash shop items he's bought on Mogstation, the subscriptions, the game time cards he's gifted friends, the refer-a-friends he's done, it would really be a shame to have players who are dedicated to playing the game have to tell people not to bother for a good 3 months until others are gone.

This has been going on for about an hour for me now. My wife, sitting right next to me, got in with little incident. Yet, I'm getting a constant 2002 error. I've tried logging into different data centers and the issue still persists. This is just ridiculous!

Square, many of us have been playing since 1.0 or 2.0 beta. You know it's going to be congested. Please help the NA data centers, PLEASE! We're paying you for this game. We do so because it's amazing.

It wouldn't be as bad if the client didn't completely shut down with a 2002/5006 error.

Just make this right, Square.