Office Square Enix Response on Server Connection Issues

Dear Customer,

Regarding your request for technical support. Please find your answer below.
If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a transmission issue.

Please try these steps to see if they resolve the issue.

1)Restart communication equipment
Turn off the power of your communication equipment for 30 minutes to an hour.
Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

2)Update firmware of communication equipment
Update your "firmware," the program running your communication equipment.
If firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.
*Consult with the help manual when updating firmware. Also, even if your firmware is up to date, rewriting it may improve the situation.

3)Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please remove these functions for files related to "FFXIV: ARR"

4)Check security services of your internet provider
Depending on your internet provider or service plan, there may be security services included.
Please confirm that these security services permit online gaming.

5)Remove routers
In order to diagnose the issue, remove routers and hubs temporarily.
*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

6)Check router settings
Check the settings of security functions (such as SPI) for your router.
Also, use a port that can be used for the game.

7)Re-install FFXIV: ARR
If the data installed has been corrupted, a re-install may resolve the issue.

*For details, please consult with the manufacturer of your router.

?UDP
55296?55551

?TCP
80,8080,443,54992?54994,55006?55007,55021?55040,55296?55551
Thank you for contacting the SQUARE ENIX Support Center.

I would reply to them.

These connection issues can be fixed by doing the following:

1) Fix your #$%^.
2) If unable to fix, buy some new #$%^.

Nothing but PFRs... :(

Quote:

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Originally Posted by CSPhobos

Nothing but PFRs... :(

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An illustration of how disconnected they are with the playerbase.

Geesh. Reminds me of when Blizzard GMs would tell me to delete my WTF folder. Unbelieveable.

Quote:

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Originally Posted by SicariusSeven

Geesh. Reminds me of when Blizzard GMs would tell me to delete my WTF folder. Unbelieveable.

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First off this is World of warcraft so stop comparing the two and 2nd if you dislike the way they don't reply or respond to you they are busy trying to make sure there no glitches when the full game goes live for those who did not get the early access

Quote:

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Originally Posted by Khadawaru

Dear Customer,

Regarding your request for technical support. Please find your answer below.
If you are disconnected during play or logged out due to an unstable connection, there is a possibility of a transmission issue.

Please try these steps to see if they resolve the issue.

1)Restart communication equipment
Turn off the power of your communication equipment for 30 minutes to an hour.
Unnecessary data accumulated on the equipment will be initialized, possibly allowing for smoother transmission.

2)Update firmware of communication equipment
Update your "firmware," the program running your communication equipment.
If firmware is outdated, your communication equipment may not function properly, so please update your firmware before trying the version update again.
*Consult with the help manual when updating firmware. Also, even if your firmware is up to date, rewriting it may improve the situation.

3)Check settings for security programs and firewalls
There is a possibility that security programs and firewalls are interfering with files related to the game. Please remove these functions for files related to "FFXIV: ARR"

4)Check security services of your internet provider
Depending on your internet provider or service plan, there may be security services included.
Please confirm that these security services permit online gaming.

5)Remove routers
In order to diagnose the issue, remove routers and hubs temporarily.
*This may change your connection to a broadband connection. Please consult with your provider for connection settings.

6)Check router settings
Check the settings of security functions (such as SPI) for your router.
Also, use a port that can be used for the game.

7)Re-install FFXIV: ARR
If the data installed has been corrupted, a re-install may resolve the issue.

*For details, please consult with the manufacturer of your router.

?UDP
55296?55551

?TCP
80,8080,443,54992?54994,55006?55007,55021?55040,55296?55551
Thank you for contacting the SQUARE ENIX Support Center.

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ok what issues are you getting error 2002 or 5006 by chance??

They failed. HARD.