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Are their different versions of this game. I bought the collectors edition when it first came out and then they fixed it a got a Realm Reborn. I just bought my grandson A Realm Reborn for $19 on Amazon. But when he logs on, not of his servers match mine. What is going on?
He may be on a different data center than you which would show him different servers to create characters on. When he gets to the start screen there is a data center option, have him click that and choose the one you're on as it will list the server names for each center.