Not sure if this is the right place for this post; I wanted to review my most recent experience with one of your GMs:
GM Rohirthorn contacted me quickly about an issue I reported.
He was professional, courteous, polite, and very easy to both talk and deal with.
He was precise, to the point and the issue was dealt with in a swift manner.
He made my problem feel both acknowledged and important.
Thank you for your professional courtesy.