I pre-ordered Heavensward the second week it was out and selected paypal to pay for it. I was not charged initially. I would be charged when it shipped but I had receipts and confirmation emails. I followed the instructions as they came in, I went to the heavensward page and registered the Code for the pre-preorder, and later on I got a preorder code to put in my Mog station (All for a PC account) and i went on, found the "Add a preorder code" button on my account. I entered the codes I had.
Recently I noticed that people had been saying they have been charged, I waited a week and I still wasnt charged. I checked the Square-Enix Online Store (where i purchased it through) and there was nothing in my orders. I still had the initial receipt with the purchase order number so i contacted support. They just messaged me back saying my order was indeed canceled.
Just a few hours ago, I went and repurchased, the charge has gone through, I got my codes, followed the same steps again but when I get to my Mog station, there is not option to add a preorder code. Am I doing something wrong? Is this option gone now because I already entered a code (that is now defunct)? who do I need to contact to get my preorder code to attach to my account.
Please advise. Thank you!
https://scontent.xx.fbcdn.net/hphoto...bf&oe=55EA6159
Heavensward and PayPal
Printable View
-
06-06-2015, 08:07 AMMageBlackHeavensward and PayPal
-
06-06-2015, 08:20 AMMageBlack
Well, this is odd. The pic below shows I am registered with the preorder. This is most likely with the old code as I have not put in the new code yet. Who do i need to talk to so I can make sure everything is in the right?
https://scontent.xx.fbcdn.net/hphoto...ea&oe=55FC10DF -
06-06-2015, 01:21 PMMilesSaintboroguh
I noticed there's two tabs in your first pic (1 and then FF14 2). Do those mean anything? Also try entering the code under "Enter item code" button.
-
06-06-2015, 10:40 PMMageBlackthe first tab was just the 1.0 beta account and its been closed for ages.Quote:
Originally Posted by MilesSaintboroguh