Why is the square Enid store so useless?

It's seriously like they don't want money...

Trying to order my heavensward digital download.

Whenever I try to checkout it says they are authenticating me then I get this message

We are unable to process your request at this time. The customer support has already been informed about this situation and will get in touch with you if necessary. (Error ID: 5002)

I've contacted support and they couldn't do anything, they told me to buy it somewhere else, I asked where I could do that they said they don't know..........

That sucks o.o I believe you can get it through Amazon.

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Originally Posted by Crimen

That sucks o.o I believe you can get it through Amazon.

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Digital download? Cause I'm not shelling out double the price for a plastic dragon.

Probably because what you are looking for is the "Square Enix" store, I would highly suggest staying away from knockoff websites.

I use square Enid all the time.

I would not recommend the "square Enid" site. If you really are serious about purchasing the game, try the official Square Enix store.

Sounds like a knockoff scam to me, like Popsi(Pepsi), or Nikke(Nike). You should definitely be using the official Square Enix store.

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Originally Posted by Cabalabob

Digital download? Cause I'm not shelling out double the price for a plastic dragon.

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The correct term is High Quality Latex Dragon.

Jokes aside; make sure you're ordering from your specific countries regional Square-Enix website.

Often times authentication errors are due to the company's inability to process your specific credit card. Be it that the card information was entered incorrectly, or the card number and billing information are incorrect or mistyped, or you are attempting to use a card that the company does not accept (certain cards arent as widely accepted as Visa or MC), and as Grimmel mentioned, if you try to use a NA credit card on the EU store it may not work either.

Square Enix's store however does offer paypal, which can be a good work around if your card is not accepted. Paypal acts like a middle man for you. I dont know if you have a paypal account or not, but it is worth a shot, and many companies accept Paypal online, so its worth it to have.
That being said, if you dont want to use Paypal and your card is accepted by Amazon.com you can buy the digital copy of Heavensward here if you have an NA account: HERE
Keep in mind however, that Amazon has not yet released their preorder bonus codes, whereas the Square Enix store codes are now available to enter on Mogstation.

I have issues using my credit card on the mog station as well, it can often have errors when purchasing and when I contacted them they said if an error occurs it locks your card for 24 hours from buying from the store.

I bought mine from here:
collectors - http://www.greenmangaming.com/s/ca/e...ors-edition-n/
regular - http://www.greenmangaming.com/s/ca/e...eavensward-na/

They usually have good deals, sometimes have vouchers for 20% off any game, or a sale on the game, there does not appear to be any now though.