Unable to World Trasnfer/Cancel Reservation for Ceremony of Eternal Bonds

ISP:
Optimum

Type of Internet Connection:
Cable (CATV)

Internet Connection Speed:
50 Mbps

Date & Time:
5/4/2015 1:00PM EST

Frequency:
Always

Character Name:
Alores Lilty

Race:
Lalafell F

World:
Midgardsormr

Class/Level:
Scholar 50

Area and Coordinates:
East Shroud (17,15)

Party or Solo:
Solo

NPC Name:
Etoinelle, East Shroud (17,15)

Monster Name:
None

In-Game Time:
ET: 3:00 AM

Steps:
1: Started quest “The Ties that Bind.”
2: Made a reservation for ceremony of eternal bonding on January 2nd, 2015.
3: Missed wedding due to real life scheduling conflicts. Did not get married.
4: Unsubbed from FFXIV due to complications in real life in February.
5: Resubbed to FFXIV on 5/1/2015
6: Abandoned quest “The Ties that Bind” and handed back bracelet to NPC “Sanctum Acolyte” (17,18) East Shroud.
7: Attempted to world transfer via Mog Station, received error message “This character has made reservations for a Ceremony of Eternal Bonding.”
8: Talked to NPC “Etoinelle” to cancel reservation, no option given to cancel.