Cancel preorder in SE store?

EDIT

problem solved, thanks

Did you use the code they send you? Because if so there a warning saying you not allow to cancel.

Nope I didn't use anything yet

https://store.na.square-enix.com/docs/cgv#return_policy

Here ya go from SE's site.

Looks like you have 14 days to return items so you might have to contact support to see what they say. They may refuse a return or they might still reimburse you since it's a pre-order.

Good luck!