Yea... okay.

Based upon recent suspicious activity, we have identified that your account may potentially be at risk. For your protection, we have temporarily suspended login access to this account.
Instructions for lifting this restriction have been sent to the email address registered to your Square Enix Account.

That moment when you are unable to log-in for some stupid random bull, and unable to verify your account through your email because not only can you not remember an email you haven't touched in over 360 days, but said email has been deleted (Hotmail deleted inactive accounts after 360 days, and then further unable to verify your account because you don't remember your security question/answer that is over 365 days old in which you've never had to remember once. Also, did I mention it is case sensitive? Can't believe wasted money on this with little service.

"suspicious activity" includes logging in from multiple computers or even multiple IP addresses, beyond 2 or 3. It isn't "random bull".

This is for your protection.

SE provides ways to determine and change your old email info easily.

Never answer your secret questions with capitals, or never avoid capitals. Pick one.

I've talked to 2 live agents, and weren't able to fix this issue. The issue was, I know little about the email address I made for this account, because I was angry making the email. I must have went through the process 11-13 times because the registry was NOT accepting any of the emails. As I said, I do not remember the full email associated with the account. Was able to remember most of the email, but that isn't enough apparently. Am not able to remember the exact security question/answer. Been over a full year since I even thought about it.

In other words, this character is as good as erased. That's why I'm irritated. Multiple connections? You mean my Ps4 that I decided to update?! Like, seriously.

You just explained how you made a mistake. Your temper also seems to be easily compromised.

I know others who were able to resolve this by going through the ISP's support.

Have the old email access restored. Or provide enough information to SE that they can tell you what they know.

You still have paths ahead of you that can provide a solution, if you do some critical thinking.

You need not play the victim, but if you choose to, we aren't going to find us being very helpful.

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Originally Posted by Duuude007

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My temper is offkilt because I do not remember the email. I don't remember the email. How can I have which I do not remember restored? I've already contacted 2 live agents today. One was able to help me remember the last 80% of my email, but wasn't able to further help me. If the email was still extent, I'd be able to at least spam different possible emails, but each and every one would just say the selected Hotmail address doesn't exist, even if I did enter the correct word in. The second person I talked to stopped midway through. Thanks Keith

The option they gave me was to remember the correct security question and answer combination. I have 4 possible answers. There are 4 questions. with capitals, that's what, 32 possible combinations. They want me to fill out the form, 32 possible times and give them 32 different ticket numbers.

Sounds like a personal problem then a SE problem.

I also find this to be very annoying - and bafflingly enough it happens even if you've already authenticated yourself to PSN.

If PSN login is good enough for every other game on the PS3/PS4, why isn't it good enough for FFXIV?

I haven't played FFXIV on Steam, but the same idea should work there: if you're already logged into Steam, it really should not reset your password just because your location or IP address changed, and you really shouldn't have to enter an additional password for FFXIV every time you play.

Your ISP likely changed your IP address when your modem's lease renewed. That is what typically trips that security mechanic....that, or people logging in from another location that has a different IP address. If more people would heed the security warnings that have been in effect since ~2009 when SE first released the hardware token and bound either a physical token or the free phone app to their account, this would be a non-issue (oh, and when you do add, the token, retain the removal code in a safe place as well--there will come a day when you need it).

As for recovering your hotmail account... they have multiple ways to verify your account, provided you properly filled out your live account profile. I've had to reset my access several times in the past year or so... was able to verify by various methods--secret question, phone, text, and alternate email address. But if you didn't take the time to set up your profile properly in the first place, you may be SOL, don't know since I didn't have to wrestle with an incomplete profile.

The same sort of goes for your SE Account as well... there should be a decent amount of info there for them to use to verify your ownership, provided you've noted some of the key info. I remember back in the day of POL and XI, all I had to do was give them the original sign-in details from when I created the account--I was prompted to keep the info in a safe place in case it was needed for verification in the future, so I did just that and put it on a sticky note in the game's manual. Seem to recall SE beat us over the head about retaining the details about our account years ago when we started using the SE AM as well.

Basically, if you didn't keep accurate records, you can't really fault them for that, especially when the importance is noted during account creation and such.

Quote:

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Originally Posted by Avenger

I also find this to be very annoying - and bafflingly enough it happens even if you've already authenticated yourself to PSN.

If PSN login is good enough for every other game on the PS3/PS4, why isn't it good enough for FFXIV?

I haven't played FFXIV on Steam, but the same idea should work there: if you're already logged into Steam, it really should not reset your password just because your location or IP address changed, and you really shouldn't have to enter an additional password for FFXIV every time you play.

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Guessing you never had your account stolen, your character stripped of all the gear worth millions (or even billions) of gil, only to loose access to your account for 8 weeks or longer (and still having to pay for your subscription during that time frame) while SE investigated the situation, then eventually implemented your one-time-only restore option to recover your character to a point a week prior to the theft.

They have multi-tiered authentication in place for a reason.

So you used a different email for your FF forum account than your game account? If not, maybe your browser saves your PWs, so go see what email you used here in your browser settings.