Drop Disapeared HM Ifrit: Dungeon Run

Already tried contacting support and all they gave was a form letter pointing back here, which was nice. Last night I was running Ifrit HM for a few hours for the axe (cosmetics) and it drops. Despite clicking need and the loot window disappearing entirely, I did not receive it.

I can guarantee the following:
There were no other Marauders, no one else could need it.
I left the instance last, there's no way I should have missed it.
I do not own the item already.

I have no screenshots of the event because I only noticed when I tried to glam up the equipment, and I never thought that screenshotting every drop would be necessary in an MMO. However, I /know/ that there have been issues in the past when it comes to receiving items (my CE bonuses from the mailbox took a GM to get)

Between the several hours to get the axe itself and now, over an hour between two different (ununified) support sites; I'm not willing to throw more of my life at it. The weapon is not an statistical upgrade, I'm not trying to game the system here by lying about a drop; I just want the axe reimbursed to finish my character's outfit.


Detailed Information:
Type of Internet Connection:
Comcast Cable

Internet Connection Speed:
5M/s

Date & Time:
March 21st, somewhere around 11pm Eastern

Frequency:
This only happened once

Character Name:
Tori Larianne

Race:
Race of your character when the issue occurred.
Elezen F

World:
Jenova

Class/Level:
Warrior 50

Area and Coordinates:
Ifrit HM

Party or Solo:
8 party members, no other Marauders

NPC Name:
None.

Monster Name:
Ifrit (HM)

In-Game Time:
Absolutely no idea and I'm not looking up D/T conversion calculators