in game support not functioning

Date & Time:
3/19/15
11:00 PM PST

Frequency:
Tried multiple times to access the helpdesk and could not enter data in fields after the window opened.

Character Name:
Inari Onmyoji

Race:
Race of your character when the issue occurred.
Hyur F

World:
Exodus

Class/Level:
BRD50

Area and Coordinates:
Mor Dhona

Party or Solo:
solo

NPC Name:
none

Monster Name:
none

In-Game Time:
Please list the in-game time that the issue occurred.
I don't have Eorzea time open always.. 11:00 pm PST